Privacy policy

Privacy Policy

Kanto Cardhouse Limited

Last Updated: 01/09/2026

This Privacy Policy explains how Kanto Cardhouse Limited ("Kanto Cardhouse", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us, create an account, interact with our services or otherwise provide information to us.

Our website is www.kantocardhouse.com.

Kanto Cardhouse Limited is the data controller responsible for the personal information described in this policy.

1. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

Kanto Cardhouse Limited

Email: info@kantocardhouse.com

2. Personal Information We Collect

The information we collect depends on how you interact with Kanto Cardhouse.

We may collect the following categories of personal information.

Identity and Contact Information

This may include:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Customer account information

Order and Transaction Information

This may include:

  • Products purchased

  • Order numbers

  • Order values

  • Order history

  • Returns

  • Refunds

  • Discounts

  • Payment status

  • Delivery information

  • Communications relating to an order

Payment Information

Payments are processed using third-party payment providers.

Depending on the payment method selected, payment information may be processed by Shopify Payments or another payment provider made available through our checkout.

Kanto Cardhouse does not necessarily receive or store complete payment card details itself.

We may receive information relating to the payment transaction, such as payment status, payment method, transaction reference and fraud-screening information.

Delivery Information

To fulfil and investigate deliveries, we may process information including:

  • Delivery address

  • Tracking numbers

  • Delivery status

  • Delivery dates and times

  • Delivery photographs

  • Signatures

  • Recipient information

  • GPS or delivery-location information supplied by the delivery provider

  • Attempted-delivery information

  • Return-to-sender information

  • Delivery claims and investigations

Customer Service Information

If you contact us, we may retain information contained within your communications with us.

This may include emails, messages, photographs, documents, complaints, return requests and other information you voluntarily provide.

Website and Device Information

When you use our website, certain technical information may be collected automatically.

This can include:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone

  • Cookie information

  • Pages and products viewed

  • Search activity

  • Referring websites

  • Interaction with our website

Marketing Information

Where applicable, we may process information relating to:

  • Marketing preferences

  • Email subscriptions

  • Advertising interactions

  • Website activity

  • Products viewed

  • Previous purchases

  • Promotional engagement

3. How We Collect Personal Information

We may collect information:

  • Directly from you

  • When you place an order

  • When you create or use a customer account

  • When you contact us

  • When you request a return or refund

  • When you make a delivery claim

  • Automatically through our website and cookies

  • From Shopify and services connected to our store

  • From payment providers

  • From delivery providers such as Royal Mail

  • From fraud-prevention and security services

  • From advertising and analytics providers where permitted

  • From other parties where necessary to investigate transactions, disputes, fraud or delivery issues

4. How We Use Personal Information

We use personal information where necessary to operate Kanto Cardhouse and provide our products and services.

This may include using information to:

  • Process and fulfil orders

  • Process payments

  • Arrange delivery

  • Provide order and dispatch confirmations

  • Communicate with customers

  • Provide customer support

  • Process returns and refunds

  • Investigate damaged or incorrect orders

  • Investigate missing or disputed deliveries

  • Submit and manage delivery claims

  • Prevent and investigate fraud

  • Manage payment disputes and chargebacks

  • Maintain customer accounts

  • Maintain business and accounting records

  • Improve our website and services

  • Understand how customers use our website

  • Protect our website and systems

  • Comply with legal and regulatory requirements

  • Establish, exercise or defend legal claims

  • Send marketing communications where permitted

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We process information where necessary to enter into or perform a contract with you.

For example, we need your name, address and order information to process and deliver your purchase.

Legal Obligation

We may process information where necessary to comply with a legal obligation.

This can include tax, accounting, regulatory and other legal record-keeping requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • Operating and improving our business

  • Providing customer service

  • Maintaining website and account security

  • Preventing and detecting fraud

  • Investigating suspicious transactions

  • Protecting Kanto Cardhouse against fraudulent claims

  • Investigating delivery disputes

  • Establishing, exercising or defending legal claims

  • Understanding how customers use our services

Consent

Where required, we may rely on your consent.

For example, certain marketing or non-essential cookie activities may require consent.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawing consent does not affect processing that lawfully took place before consent was withdrawn.

6. Order Fulfilment and Delivery Providers

We use delivery providers to fulfil customer orders.

This may include Royal Mail and other delivery companies we use from time to time.

We may provide them with information necessary to deliver your order, including:

  • Name

  • Delivery address

  • Email address where necessary

  • Telephone number where necessary

  • Order or parcel reference information

Delivery providers may generate additional information while handling your parcel, such as tracking events, delivery photographs, signatures, GPS delivery information and attempted-delivery records.

We may access and use this information to manage deliveries and investigate delivery disputes.

7. Missing Parcels, Delivery Disputes and Fraud Prevention

Where an order is reported as missing, incorrectly delivered or otherwise disputed, we may process additional information for the purpose of investigating the claim.

This may include:

  • Tracking information

  • Delivery photographs

  • Signatures

  • GPS delivery information

  • Delivery and return scans

  • Delivery addresses

  • Customer communications

  • Previous order history

  • Previous delivery claims

  • Refund history

  • Chargeback information

  • Information supplied by Royal Mail or another delivery provider

Where reasonably necessary and lawful, we may share relevant information with delivery providers, payment providers, insurers, ecommerce platforms and professional advisers for the purpose of investigating a claim, preventing fraud or protecting our legal rights.

Where we reasonably suspect that a criminal offence has occurred, relevant information and evidence may also be provided to the police or another appropriate authority.

We will only process and disclose information for these purposes where we have an appropriate lawful basis.

8. Sharing Personal Information

We may share personal information with third parties where necessary to operate our business, fulfil orders, comply with the law or protect our legitimate interests.

These may include:

  • Shopify and ecommerce service providers

  • Payment processors

  • Royal Mail and other delivery providers

  • Website hosting and technology providers

  • Customer service providers

  • Review platforms

  • Analytics providers

  • Advertising and marketing providers

  • Accounting and professional advisers

  • Insurers

  • Fraud-prevention providers

  • Banks and payment networks

  • Regulators

  • Courts

  • Law-enforcement authorities

We do not sell your personal information.

Where third parties process information on our behalf, we take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.

9. Shopify

Our online store is powered by Shopify.

Shopify processes personal information necessary to provide our ecommerce platform, including information relating to customers, orders, payments and website activity.

Shopify may process personal information in countries outside the United Kingdom.

You can find further information about Shopify's privacy practices in Shopify's Privacy Policy.

10. Payments

Payments may be processed through Shopify Payments and other payment providers offered through our website.

The payment provider selected at checkout may collect and process payment information in accordance with its own privacy practices.

We may receive information necessary to confirm and manage the transaction, process refunds, investigate payment disputes and prevent fraud.

11. Reviews

We may use a third-party review provider to collect and display customer and product reviews.

Where we invite customers to review an order, relevant information such as name, email address, order information and products purchased may be processed for the purpose of requesting, verifying and displaying reviews.

Where reviews are publicly displayed, we may limit the identifying information displayed, such as displaying a first name rather than a full name.

12. Marketing

Where permitted by law, we may use personal information to send information about products, stock releases, promotions, events and other Kanto Cardhouse services.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided within the communication or by contacting us.

Opting out of marketing does not prevent us from sending service communications necessary to manage an existing order or customer relationship.

Where we rely on consent for marketing, consent will be requested separately where required.

13. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors use our website and measure or improve advertising.

Depending on the services currently enabled on our website, information may be processed by analytics, advertising and social-media providers.

This can include information about:

  • Pages visited

  • Products viewed

  • Purchases

  • Advertising interactions

  • Device information

  • Browser information

  • IP address

  • Cookie identifiers

Non-essential cookies and similar technologies will be handled in accordance with applicable privacy and electronic communications requirements.

More information is available through our cookie settings and Cookie Policy.

14. Cookies

Cookies are small files stored on your device when you visit a website.

We may use cookies and similar technologies for purposes including:

  • Operating our online store

  • Maintaining shopping baskets

  • Processing checkout

  • Customer authentication

  • Remembering preferences

  • Security and fraud prevention

  • Analytics

  • Measuring website performance

  • Advertising and marketing

Some cookies are necessary for the website to function correctly.

Other cookies, particularly those used for analytics or advertising, may require your consent.

You can manage your preferences through the cookie controls provided on our website where available.

You can also manage cookies through your browser settings, although disabling necessary cookies may prevent certain website functions from operating correctly.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

For example, order and transaction information may need to be retained for longer periods to meet accounting, tax and legal obligations.

Information relating to disputes, chargebacks, delivery claims, suspected fraud or legal proceedings may be retained for as long as reasonably necessary to investigate or resolve the matter and establish, exercise or defend legal claims.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

16. International Transfers

Some of the companies that provide services to Kanto Cardhouse may process personal information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection law requires safeguards to be implemented, we will rely on an appropriate lawful transfer mechanism or other protection recognised under applicable UK data protection law.

The precise location in which information is processed may depend on the service provider involved.

17. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account or personal information has been compromised.

18. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information.

These may include the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of your information where applicable

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Complain to the Information Commissioner's Office

These rights are not absolute and may be subject to exemptions or limitations under applicable law.

To exercise a right, contact:

info@kantocardhouse.com

We may need to request reasonable information to verify your identity before fulfilling a request.

19. Automated Decision-Making and Fraud Screening

Shopify, payment providers and other service providers may use automated systems to identify potentially fraudulent or high-risk transactions.

These systems may consider information such as transaction characteristics, IP addresses, payment information, order history and other risk indicators.

Where applicable, we will handle automated decision-making in accordance with UK data protection law.

20. Children's Privacy

Our website and services are not specifically directed at children.

If we become aware that personal information has been collected in circumstances where additional legal protections apply, we will take appropriate steps in accordance with applicable data protection law.

Parents or guardians who have concerns regarding personal information relating to a child can contact us at info@kantocardhouse.com.

21. Business Transfers

If Kanto Cardhouse Limited is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where lawful.

Any recipient of personal information will be required to handle it in accordance with applicable data protection law.

22. Complaints

If you have concerns about how Kanto Cardhouse handles your personal information, please contact us first so that we have an opportunity to investigate.

Email: info@kantocardhouse.com

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

The ICO provides information about making a data protection complaint through its official website.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, third-party providers, legal requirements or privacy practices.

When this policy is updated, the revised version will be published on our website and the "Last Updated" date will be amended.

We recommend reviewing this policy periodically.

24. Contact Details

For privacy enquiries or requests relating to your personal information:

Kanto Cardhouse Limited

Email: info@kantocardhouse.com

Website: www.kantocardhouse.com