Terms of service

Terms of Service

Kanto Cardhouse Limited

Last Updated: 09/09/2026

1. Overview

1.1 This website is operated by Kanto Cardhouse Limited. Throughout the website, the terms "we", "us", "our" and "Kanto Cardhouse" refer to Kanto Cardhouse Limited.

1.2 We operate the website kantocardhouse.com and provide customers with access to products, information and related services.

1.3 Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products for sale.

1.4 These Terms of Service apply to your use of our website and purchases made directly through it.

1.5 By accessing our website, creating an account or placing an order, you agree to these Terms together with any policies referred to within them.

1.6 These Terms should be read alongside our:

  • Shipping Policy

  • Returns & Refund Policy

  • Privacy Policy

  • Any product-specific terms displayed before purchase

1.7 Nothing within these Terms is intended to exclude, restrict or override statutory rights that cannot lawfully be excluded.

2. Eligibility and Use of the Website

2.1 You must have the legal capacity to enter into a contract with us or have appropriate permission from a parent or guardian where applicable.

2.2 You must not use our website or services:

  • For unlawful or fraudulent purposes

  • To violate the rights of another person

  • To transmit viruses, malware or malicious code

  • To interfere with the security or operation of the website

  • To attempt to gain unauthorised access to our systems

  • To obtain products through fraudulent payment methods

  • To manipulate our ordering, delivery, refund or returns processes

2.3 We reserve the right to restrict or suspend access where we reasonably believe the website or our services are being misused.

3. Products

3.1 We sell trading card products, collectibles and related merchandise.

3.2 We make reasonable efforts to ensure that product descriptions, photographs, prices and other information are accurate.

3.3 Images are provided for illustrative purposes unless a listing specifically states that the exact individual item shown will be supplied.

3.4 Packaging, print variations, manufacturing differences and other minor differences may occur between products.

3.5 Where condition is material to a collectible product, the condition stated within the product listing will form part of the product description.

3.6 Nothing within these Terms affects your statutory rights where products are faulty, damaged, misdescribed or otherwise fail to meet applicable legal requirements.

4. Trading Card Products and Collectibles

4.1 Trading cards and collectible products can vary naturally in manufacturing quality.

4.2 Factory-produced products may exhibit minor characteristics such as:

  • Print lines

  • Minor centring variations

  • Minor factory marks

  • Minor packaging imperfections

  • Minor surface or edge imperfections

  • Variations in shrink wrap

  • Other manufacturing characteristics

4.3 The presence of a minor manufacturing variation does not automatically mean that a product is faulty. Whether a product meets the legally required standard will depend on the circumstances, including its description and condition when sold.

4.4 Unless expressly stated otherwise, Kanto Cardhouse does not guarantee that an ungraded trading card will achieve any particular grade from PSA, Beckett, ACE, CGC or another grading company.

4.5 Any opinion regarding potential grade or condition is not a guarantee of the outcome of third-party grading.

4.6 Where a graded card is sold, the grade assigned by the relevant grading company will be stated where applicable. We do not independently guarantee the grading company's assessment.

5. Product Availability

5.1 All products are subject to availability.

5.2 Adding an item to your basket does not reserve that product.

5.3 Products may sell out before checkout is completed.

5.4 Occasionally, stock discrepancies, inventory errors or simultaneous purchases may result in a product becoming unavailable after an order is placed.

5.5 Where we cannot fulfil an order, we will contact you and provide an appropriate refund for the unavailable product.

6. Prices

6.1 Product prices are displayed on our website and may change from time to time.

6.2 Changing a product's price does not affect an order for which a binding contract has already been formed, except where permitted by law.

6.3 We take reasonable care to ensure prices are displayed accurately.

6.4 Occasionally, a product may be listed with an obvious pricing, technical or administrative error.

6.5 Where we identify an error before accepting an order, we may correct the price and give you the opportunity to purchase at the correct price.

6.6 Where an order has already been placed but a genuine pricing error is identified before a binding contract has formed, we may cancel the affected order and issue a full refund of any amount taken.

6.7 We will not use this provision to retrospectively alter the price of a validly concluded order merely because the market value of the product subsequently changes.

7. Orders and Formation of Contract

7.1 Placing an order through our website constitutes an offer to purchase the products in your order.

7.2 An automated order confirmation confirms that we have received your order. It does not necessarily mean that your order has been accepted.

7.3 Unless otherwise stated, a binding contract between you and Kanto Cardhouse is formed when we accept your order, normally when the order is dispatched.

7.4 Before accepting an order, we may carry out reasonable:

  • Payment checks

  • Fraud-prevention checks

  • Address verification

  • Stock verification

  • Order verification

  • Security checks

7.5 We reserve the right to refuse or cancel an order before acceptance where we have a legitimate reason to do so.

This may include:

  • Product unavailability

  • Pricing or listing errors

  • Payment failure

  • Suspected fraudulent activity

  • Security concerns

  • Incorrect customer information

  • Suspected misuse of promotional offers

  • Quantity or purchase-limit breaches

  • Circumstances where fulfilment would be unlawful

7.6 Where we cancel an order after payment has been taken and no amount is otherwise lawfully due, the relevant payment will be refunded.

8. Customer Information

8.1 You agree to provide accurate, complete and current information when placing an order.

8.2 This includes your:

  • Name

  • Billing information

  • Delivery address

  • Email address

  • Telephone number where requested

8.3 You are responsible for checking this information before submitting your order.

8.4 Please contact us immediately if you identify an error.

8.5 Once an order has entered processing or has been dispatched, it may not be possible to amend the delivery address.

8.6 The consequences of incorrect customer-provided delivery information are addressed further in our Shipping Policy.

9. Payment

9.1 Payment must be made using one of the payment methods available at checkout.

9.2 Payment services may be provided by third-party payment processors.

9.3 Your use of a particular payment method may also be subject to the provider's terms and conditions.

9.4 We may withhold acceptance or dispatch while payment or security verification is being completed.

9.5 We reserve the right to cancel an order where payment is declined, reversed or reasonably suspected to be fraudulent.

10. Fraud Prevention and High-Risk Orders

10.1 We take fraud and payment security seriously.

10.2 Orders may be subject to fraud-prevention and security checks.

10.3 For higher-value or unusual orders, we may request reasonable additional verification before accepting or dispatching the order.

10.4 This may include verification of:

  • Customer identity

  • Billing information

  • Delivery information

  • Payment information

  • Other information reasonably necessary to verify the transaction

10.5 We may delay acceptance or dispatch while reasonable checks are completed.

10.6 We reserve the right to refuse or cancel an order where we reasonably believe there is a material risk of fraud or unlawful activity.

10.7 Any personal information processed for fraud-prevention purposes will be handled in accordance with our Privacy Policy and applicable data-protection law.

11. Shipping and Delivery

11.1 Orders are subject to the processing and handling times stated within our Shipping Policy.

11.2 Processing time and delivery time are separate.

11.3 Our standard processing period is generally 1–3 business days unless otherwise stated.

11.4 The estimated delivery period associated with the selected delivery service begins after processing and dispatch.

11.5 Customers should therefore not interpret a courier's stated transit time as the total time between placing an order and receiving it.

11.6 Full information regarding:

  • Processing times

  • Delivery services

  • Tracking

  • Delivery addresses

  • Missing parcels

  • Disputed deliveries

  • Returned-to-sender parcels

  • High-value deliveries

is contained within our Shipping Policy.

12. Delivery Disputes and Missing Parcels

12.1 Where an order is reported as missing, lost or incorrectly delivered, the procedures within our Shipping Policy will apply.

12.2 We may investigate the circumstances with the delivery provider before determining the appropriate resolution.

12.3 Customers may be required to provide reasonable information or confirmation necessary to assist with the investigation.

12.4 Delivery evidence may include:

  • Tracking records

  • GPS information

  • Delivery photographs

  • Signatures

  • Delivery scans

  • Attempted-delivery records

  • Return-to-sender records

12.5 A refund will not automatically be issued solely because a parcel is reported as missing while the circumstances remain under reasonable investigation.

12.6 Any refund, replacement or other remedy will be provided in accordance with applicable consumer law and our Shipping and Returns & Refund policies.

13. Returned-to-Sender Parcels

13.1 A courier tracking status showing "Returned to Sender" does not necessarily mean that the parcel has physically arrived back at Kanto Cardhouse.

13.2 Where a parcel is being returned to us, we will normally wait for the parcel to physically arrive before verifying the return and determining the appropriate resolution.

13.3 If a parcel appears to have been lost during its return journey, we may investigate the matter with the delivery provider.

13.4 Further information is contained within our Shipping Policy and Returns & Refund Policy.

14. Returns, Cancellations and Refunds

14.1 Returns, cancellations and refunds are governed by our Returns & Refund Policy and applicable consumer law.

14.2 Our voluntary returns policy operates in addition to, and does not replace, statutory consumer rights.

14.3 Customers wishing to return an item should follow the process set out within our Returns & Refund Policy.

14.4 Products returned under our additional voluntary returns policy may be subject to conditions relating to their condition, packaging and seals.

14.5 Different rules may apply where a customer is exercising a statutory cancellation right or returning faulty, damaged, incorrect or misdescribed goods.

15. Pre-Orders

15.1 Certain products may be offered for pre-order before their expected release or availability date.

15.2 Any release, availability or dispatch date displayed for a pre-order product is based on information reasonably available to us at the time and may be subject to change.

15.3 Product releases and deliveries from manufacturers, distributors and suppliers can occasionally be delayed.

15.4 Where a delay occurs, we will endeavour to provide updated information where reasonably practicable.

15.5 Unless otherwise stated, orders containing both pre-order and in-stock products may be held until all products within the order are available for dispatch.

15.6 Your statutory cancellation rights are unaffected.

16. Purchase and Quantity Limits

16.1 We may apply purchase limits to particular products.

16.2 Limits may apply per:

  • Customer

  • Account

  • Household

  • Delivery address

  • Payment method

  • Promotion

  • Product release

16.3 Where a purchase limit is clearly communicated, customers must not deliberately attempt to circumvent it by placing multiple orders, creating multiple accounts or using alternative customer information.

16.4 We may cancel orders that reasonably appear to have been placed in deliberate circumvention of an advertised purchase restriction, subject to applicable law.

17. Bulk, Commercial and Resale Purchases

17.1 Unless expressly stated otherwise, products offered through our standard retail website are available for consumer purchase.

17.2 Customers wishing to place significant bulk or commercial orders may contact us before purchasing.

17.3 We may apply separate commercial terms to wholesale, trade, consignment or other business-to-business transactions.

17.4 Statutory consumer protections applicable to individual consumers may not apply in the same way to purchases made wholly or mainly for business purposes.

18. Promotions and Discount Codes

18.1 Promotional offers and discount codes may be subject to additional conditions.

18.2 Unless otherwise stated:

  • Promotions cannot be exchanged for cash

  • Discount codes may have expiry dates

  • Certain products may be excluded

  • Minimum order values may apply

  • Codes may be limited to one use per customer

  • Multiple offers may not be combinable

18.3 We reserve the right to withdraw or correct a promotion where there is an obvious error or where the promotion is being fraudulently or improperly exploited.

18.4 This does not affect orders already validly concluded except where permitted by law.

19. Optional and Third-Party Services

19.1 Our website may provide access to services, payment methods, applications or tools operated by third parties.

19.2 These services may be subject to the third party's own terms and privacy policies.

19.3 We are not responsible for the operation of independent third-party services except to the extent that responsibility cannot lawfully be excluded.

20. Third-Party Links

20.1 Our website may contain links to third-party websites.

20.2 A link does not necessarily constitute an endorsement of the third-party website or its content.

20.3 We do not control independent third-party websites and are not responsible for their content, availability or privacy practices.

20.4 Customers should review the relevant terms and policies before entering into transactions directly with third parties.

21. Reviews, Comments and User Content

21.1 Customers may have opportunities to submit reviews, comments, photographs or other content.

21.2 You must not knowingly submit content that:

  • Is unlawful

  • Is fraudulent or deliberately misleading

  • Infringes another person's intellectual property rights

  • Contains malicious software

  • Contains unlawful threats or harassment

  • Unlawfully discloses another person's personal information

21.3 You retain ownership of content you submit, but where you submit content for publication you grant us a non-exclusive licence to display, reproduce and use that content for purposes connected with operating and promoting Kanto Cardhouse, subject to applicable law.

21.4 We may moderate or remove content where we reasonably consider this necessary, subject to applicable law and any obligations imposed on us.

22. Intellectual Property

22.1 Unless otherwise stated, content created or owned by Kanto Cardhouse and displayed on our website, including branding, graphics, photographs, designs, written content and other original material, is owned by or licensed to Kanto Cardhouse.

22.2 You must not reproduce, distribute, commercially exploit or materially modify our protected content without permission except where permitted by law.

22.3 Third-party trademarks, product names and intellectual property remain the property of their respective owners.

23. Personal Information

23.1 Personal information submitted through our website is processed in accordance with our Privacy Policy.

23.2 Our Privacy Policy explains:

  • What information we collect

  • Why we use it

  • Who we may share it with

  • How long it may be retained

  • Your data-protection rights

  • How we use information for fraud prevention and delivery investigations

24. Errors, Inaccuracies and Omissions

24.1 We make reasonable efforts to keep website information accurate.

24.2 Occasionally, information may contain typographical errors, inaccuracies or omissions relating to matters including:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping charges

  • Delivery estimates

24.3 We may correct errors and update information when identified.

24.4 Where an error affects an existing order, we will deal with the matter in accordance with these Terms and applicable law.

25. Prohibited Conduct

25.1 You must not use our website or services to:

  • Commit or facilitate fraud

  • Make knowingly false claims

  • Manipulate payment or refund systems

  • Abuse chargeback processes

  • Interfere with website security

  • Introduce malicious software

  • Attempt unauthorised access

  • Scrape or extract information unlawfully

  • Impersonate another person

  • Violate applicable law

  • Infringe intellectual property rights

  • Harass or threaten others

25.2 We may restrict access, cancel unaccepted orders or take other reasonable action where we identify serious misuse.

26. Fraudulent Claims and Illegal Activity

26.1 Kanto Cardhouse takes fraudulent transactions, false non-delivery claims, return fraud, refund fraud and chargeback abuse seriously.

26.2 Where there are reasonable grounds to suspect fraudulent or unlawful activity, we may investigate the circumstances.

26.3 Relevant evidence may include:

  • Order records

  • Account information

  • Payment information available to us

  • Delivery information

  • Tracking records

  • GPS delivery information

  • Photographs

  • Signatures

  • Returns

  • Previous claims

  • Customer communications

26.4 Where reasonably necessary and lawful, information may be provided to or obtained from delivery providers, payment providers, insurers, ecommerce platforms, fraud-prevention providers and professional advisers.

26.5 Where we reasonably suspect that a criminal offence has been committed, relevant information may be reported to the police or another appropriate authority.

26.6 We may refuse future orders from customers where we reasonably believe there is a material risk of fraud or repeated abuse, subject to applicable law.

26.7 Nothing within this section affects genuine customers exercising their statutory rights.

27. Website Availability

27.1 We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

27.2 We may temporarily suspend or restrict website access for:

  • Maintenance

  • Security

  • Technical problems

  • Updates

  • Circumstances outside our reasonable control

27.3 We will not be responsible for temporary website unavailability where liability can lawfully be excluded.

28. Limitation of Liability

28.1 Nothing within these Terms excludes or limits liability where it would be unlawful to do so.

28.2 In particular, nothing excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of rights that cannot legally be excluded

  • Any other liability that cannot lawfully be excluded or restricted

28.3 Where you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

28.4 We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where liability cannot lawfully be excluded.

28.5 If you use products or services for commercial or business purposes, different limitations may apply to the extent permitted by law.

29. Indemnity

29.1 Nothing within these Terms requires a consumer to indemnify Kanto Cardhouse in circumstances where doing so would be unlawful or unfair.

29.2 Where you use our website for business purposes, you may be responsible for losses reasonably incurred by us as a direct result of your unlawful use of the website or material breach of these Terms, to the extent permitted by law.

30. Severability

30.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

30.2 The remaining provisions will continue in effect.

31. No Waiver

31.1 If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

32. Transfer of Rights

32.1 We may transfer our rights and obligations under these Terms where permitted by law and where doing so does not reduce your statutory rights.

32.2 You may only transfer your rights or obligations under a contract with us where permitted by law or with our agreement.

33. Entire Agreement

33.1 These Terms, together with the policies and product-specific terms incorporated into them, form the agreement between you and Kanto Cardhouse in relation to purchases made through our website.

33.2 Nothing within this section excludes liability for fraudulent misrepresentation or affects rights that cannot lawfully be excluded.

34. Changes to These Terms

34.1 We may update these Terms from time to time to reflect changes to:

  • Our business

  • Our services

  • Our website

  • Applicable law

  • Regulatory requirements

  • Our operational practices

34.2 The latest version will be published on our website together with the date it was last updated.

34.3 Changes will not retrospectively remove statutory or contractual rights that have already arisen.

35. Governing Law and Jurisdiction

35.1 These Terms and contracts between Kanto Cardhouse and consumers are governed by the applicable laws of England and Wales, subject to any mandatory protections available to consumers elsewhere in the United Kingdom.

35.2 If you live in Scotland or Northern Ireland, you may also have rights to bring proceedings in the courts applicable to where you live.

35.3 Nothing within this section removes any mandatory consumer rights concerning jurisdiction.

36. Contact Information

Questions regarding these Terms of Service should be sent to:

Kanto Cardhouse Limited

Email: info@kantocardhouse.com