Shipping policy

Shipping Policy
Kanto Cardhouse Limited

Last Updated: 01/06/2026

Thank you for shopping with Kanto Cardhouse Limited. We aim to provide a seamless and efficient shipping experience. Please read our shipping policy carefully before making a purchase.

1. Processing Times

  • Orders are processed within 1-3 business days (Monday–Friday, excluding public holidays).

  • Pre-order items will have estimated dispatch times detailed on the product page.

  • Any delays in processing due to unforeseen circumstances will be communicated via email.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

UK Shipping:

  • Royal Mail 48 Tracked (2-4 business days) - Price Dependant on order size and weight.

International Shipping:

  • Please Email - Info@kantocardhouse.com to place an order overseas

3. Order Tracking

  • All orders will receive a tracking number once dispatched (where applicable).

  • Tracking details will be sent via email.

  • If your order has not arrived within the estimated timeframe, please contact us at  Info@kantocardhouse.com

4. Lost or Delayed Shipments

  • If your package is delayed beyond the estimated timeframe, please allow up to 10 additional business days before contacting us.

  • Kanto Cardhouse is not responsible for delays caused by courier services, customs, or external factors beyond our control.

  • If a package is lost in transit, please reach out to us, and we will investigate the matter.

5. Damaged or Incorrect Orders

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and a description of the issue.

  • We will offer a replacement or refund depending on the situation.

6. Returns & Refunds

  • Please refer to our Return Policy for details on returning items and refund eligibility.

7. Contact Us

If you have any questions regarding our shipping policy, feel free to reach out:

  • Email: info@kantocardhouse.com

Kanto Cardhouse Limited reserves the right to update this policy at any time. Changes will be posted on this page with the latest revision date.